Delete Your WasherX Account

How to request deletion

The supported way to delete a washerX account is from the app. Open Profile, choose Delete account, and confirm. That request is sent to the washerX backend, which deactivates the signed-in account and ends the current session.

If you cannot use the app, you can ask WasherX support to handle the same request. Use the support address on this page when it is listed. Do not send passwords or one-time codes.

What to include

WasherX needs enough information to identify the account. In your message, include:

• The email address on the account
• The phone number on the account, if you added one
• Whether you use washerX as a customer or a service provider
• A clear request to delete the account

When deletion may be blocked

Account deletion follows the app’s existing rules. If you have a booking in progress, the backend may refuse the request until that job is finished or cancelled. The app tells you to finish or cancel an in-progress booking before deleting.

What deletion does

When deletion succeeds, washerX deactivates the account. The app describes this as ending your session and deactivating the account. You can later sign up again with the same email as a new account.

Where it is operationally possible, deletion also removes or disconnects personal information tied to that account, such as:

• Account and profile details (name, role, and related profile fields)
• Email and phone information used to sign in or verify the account
• Saved or booking locations associated with you
• Other user-related app data stored for that account
• Booking-related personal information, where it can be removed without breaking records the service still has to keep

What may be retained

washerX may keep some records after an account is deactivated. The backend source in this project does not publish a retention period, so this page does not state one.

Certain information may still be kept where it is needed for legal, security, fraud-prevention, dispute, payment, or accounting purposes. That can include wallet, payout, and booking records that washerX has to be able to reconstruct later.

Contact support

This website cannot delete a washerX account. Support can pass a deletion request to the same backend process the app uses.

A public support email is not listed in the current website configuration. Until it is, use Delete account in the washerX app, or the support channel shown in the app if you cannot complete deletion yourself.

You can also read the Privacy Policy for how washerX handles account, booking, location, and payment information.